Returns & Exchanges

As a small business, we do not offer exchanges, however we'll gladly take back any qualifying product and we just ask that you pay for the label. If you’re not satisfied with your order, please use our online LL Return Center to initiate your return.

We currently cannot offer exchanges. You will need to return and then make a new purchase.

Common Return Questions

How can I create a return?

In the Email field, enter your email address, and then click Continue.
You will receive a 6-digit verification code to the email you entered.
Go back to our store, and then enter this verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for us if you wish.
Click Request return.

If your return request is approved, you will receive an email with instructions to ship your package back to us. You will be notified once your return has been processed. Your refund should be processed within 7-10 business days.

How do I ship the product back?

Please ship your return in original packaging with tags still attached in saleable condition.

We do not provide return labels. Customers are responsible for the cost of shipping your return to us.

What is your return policy?

All merchandise must be returned within 30 days from the original order date.
Merchandise must be unworn, unaltered, and unwashed.
Merchandise must have all tags and labels attached. A recycled mailer envelope is highly recommended, or you can use the original packaging.
Shipping fees are not refundable.
Any merchandise noted as FINAL SALE cannot be returned.
Returns received postmarked after 30 days from the original order date are ineligible for returns and will be automatically reshipped to the customer upon receipt at our warehouse.
We reserve the right to refuse returns on items that do not meet acceptable hygiene and health regulations.

To ensure you receive a full refund, please complete the following:

Keep all tags and labels attached to the garments.
Try on panties over clean underwear. We can only give you a full refund if the panties are in immaculate condition.
Prevent damage by removing your jewelry before trying on. Lingerie is made from fine and delicate fabrics.
Prevent perfume, smoke or deodorant from getting on the garments; even the smallest amount can discolor a bra or pair of panties which will disqualify them for return.

Please note Lingerie Living uses USPS as its carrier for returns, which means that it can take up to two weeks for your item(s) to reach our warehouse. You will be notified via email within 72 hours of receipt that your return has been received and processed.

Depending on your bank, refunds can take up to 10 business days to be posted to your account.

If you have any questions about your order or the return process, please e-mail our Customer Service team at customercare@lingerieliving.com.